Feeling like another task on a roster
Support should reflect the person receiving it, not simply the list of jobs that need completing.
Registered NDIS provider · Cranbourne South
NDIS Support Built Around Your Life, Goals and Independence
One & Only Community Support Services provides personalised disability support across personal activities, daily living, skill development, household tasks and community participation in Victoria.
Free support consultation
Let's Start With What Support Actually Needs To Look Like
Tell us a little about what you or the person you support is looking for. We will use that information to begin a proper conversation about their needs, preferences and goals.
- Understand the person's current situation
- Discuss the support they are looking for
- Understand their goals, preferences and priorities
- Explain which One & Only services may be relevant
- Discuss suitable next steps
NDIS Registered
Based in Cranbourne South
Support shaped around individual needs
Working with families and allied health professionals
Feedback
What Participants and Families Say
Feedback from participants, families and Support Coordinators across the East, South East and Peninsula.
“The team took the time to understand my son before anything else. He is doing more for himself now than he has in years.”
“My support worker turns up when they say they will and never rushes me. That consistency has made a real difference.”
“Respectful, calm and genuinely reliable. They communicate with us clearly and treat my sister as an adult with her own choices.”
“Easy to refer to. They ask the right questions at intake and give me honest updates rather than telling me what I want to hear.”
“I have started cooking my own meals and getting out to the market each week. Small things, but they feel like mine.”
“The free consultation was relaxed and there was no pressure. They were upfront about what they could and could not do.”
What people tell us
Support Shouldn't Feel Like Being Processed
Finding disability support is not simply about filling shifts. Participants and families want to know the person providing support will listen, communicate, respect choices and understand what the individual is trying to achieve.
It can be frustrating when support feels rushed, impersonal or focused only on completing tasks. It can be even harder when the participant does not feel involved in decisions about their own support. That is why we start by understanding the person.
Not being listened to
Preferences, routines and goals matter because good support has to fit real life.
Inconsistent communication
Families, participants and other professionals should understand what is happening rather than constantly chasing information.
Support that creates dependence
Where appropriate, we use active support principles to help the person participate, practise and build skills rather than automatically doing everything for them.
Disability support should be about understanding the person, building trust and helping create meaningful opportunities, not simply completing tasks.
What we work toward
The Goal Is More Than Getting Through the Day
Feel understood
Support starts with the person's needs, preferences and circumstances.
Build confidence
Everyday participation can become an opportunity to practise skills and build confidence where appropriate.
Stay connected
Community support should help people take part in activities, interests and experiences that matter to them.
Keep choice in the picture
The participant's preferences and goals remain part of decisions about their support.
Make support work together
Where relevant, we work with families, Support Coordinators and allied health professionals so support strategies are understood and applied consistently.
NDIS supports
NDIS Supports Built Around Everyday Life
One & Only provides a range of registered disability supports designed around daily life, independence, skills and community participation.
Registration group 0107
Assistance with Personal Activities
Respectful support with everyday personal activities and routines while protecting dignity, choice and independence.
Learn moreabout Assistance with Personal Activities
Registration group 0115
Daily Tasks / Shared Living
Support with everyday living and household routines to help maintain a safe, comfortable and meaningful home environment.
Learn moreabout Daily Tasks / Shared Living
Registration group 0116
Innovative Community Participation
Individual support to explore interests, build confidence, develop skills and participate more actively in the community.
Learn moreabout Innovative Community Participation
Registration group 0117
Development of Daily Living and Life Skills
Practical support to build or maintain everyday skills using an active-support approach based on the person's abilities and goals.
Learn moreabout Development of Daily Living and Life Skills
Registration group 0120
Household Tasks
Assistance with household activities that help maintain a clean, safe and comfortable living environment.
Learn moreabout Household Tasks
Registration group 0125 - participation in community, social and civic activities
Community Participation
Support to access social, community and civic activities, pursue interests and maintain connection outside the home.
Learn moreabout Community Participation
Registration group 0136
Group and Centre Based Activities
Support to participate in structured group activities that encourage social connection, confidence, skill development and enjoyment.
Learn moreabout Group and Centre Based Activities
The difference
Why One & Only Does Support Differently
This is not about labelling other providers. It is about being clear on how we work.
The experience people do not want
The One & Only approach
- Instead of
Support built around tasks
One & OnlySupport built around the person, their preferences and their goals
- Instead of
Decisions made without enough participant input
One & OnlyListening to choices and involving the person in their support
- Instead of
Doing everything for the person by default
One & OnlyUsing active support where appropriate to encourage participation and skill development
- Instead of
Disconnected services
One & OnlyWorking with families and allied health professionals where relevant
- Instead of
Funding treated as a billing target
One & OnlyA stated commitment to using NDIS funding appropriately and accurately
- Instead of
Accepting work regardless of fit
One & OnlyBeing honest about scope and only accepting support we believe we can provide safely and appropriately
How it works
Start With a Conversation
STEP 1
Tell Us What Support You Are Looking For
Complete the short consultation request, or call if that is easier.
STEP 2
We Talk Through What Matters
We learn about the person's needs, goals, preferences and current situation.
STEP 3
Discuss the Right Next Step
If the services and situation are a suitable fit, we discuss the appropriate support and what happens from there.
Working together
Support Works Better When Everyone Understands the Plan
We work closely with the participant and, where relevant, their family, Support Coordinator and allied health professionals.
The purpose is practical. If an allied health professional recommends a support strategy or a participant's needs change, the people providing day-to-day support need to understand what is expected and how it applies.
Participants
Support based around your goals, choices, routines and what matters to you.
Families and Carers
Clear communication and a provider willing to understand the bigger picture around the person.
Support Coordinators and Allied Health Professionals
A provider willing to work collaboratively and apply relevant support recommendations in day-to-day practice.
Experience behind the business
Experience That Shaped a Different View of Support
One & Only was created from years of experience across service, aged care, disability support and management.
The founder began in professional butler service, where attention to detail and understanding people's individual needs were essential. That was followed by 12 years in aged care, including work as a Leisure and Lifestyle Officer and Coordinator, then five years as a Disability Support Worker and six years in disability management.
During four of those management years, the founder was responsible for supporting more than 25 clients and leading a team while working closely with families, Support Coordinators and allied health professionals.
Disability support should be about understanding the person, building trust and helping create meaningful opportunities, not simply completing tasks.
Our commitment
The One & Only Support Promise
Good support depends on trust. Our commitment is to provide support that respects the individual's needs, choices, dignity and goals.
Support outcomes vary between individuals. Services are provided within One & Only's registration, qualifications and agreed scope.
No hidden costs - we quote clearly, explain NDIS pricing in plain language and confirm costs before services start.
We show up when we say we will. If plans change, we communicate early, keep rostering consistent and respect your time.
Listen First
Understand the person's needs, preferences and goals before deciding what support should look like.
Respect Choice
The participant stays involved in decisions about their own support.
Use Funding Responsibly
Use NDIS funding appropriately for the agreed supports being provided.
Work Together
Where relevant, work alongside family members and allied health professionals to understand recommendations and changing support needs.
Service area
Where One & Only Provides Support
Based in Cranbourne South and providing support across the confirmed East, South East and Peninsula service areas.
Confirmed service areas
- East
- South East
- Peninsula
- Cranbourne South base
Priority suburbs
Cranbourne · Cranbourne South · Clyde & Clyde North · Berwick · Narre Warren · Pakenham & Officer · Dandenong · Endeavour Hills · Carrum Downs · Frankston · Langwarrin · Somerville · Hastings · Mornington
Nearby suburbs are considered case by case. Ask us during your free consultation.
Support Coordinators & allied health
Referring Someone to One & Only
If you are helping someone find suitable support, we will tell you honestly whether we can meet the person's needs within our registration, qualifications and current capacity.
- Clear answers about scope and fit, including when the answer is no
- Support strategies from allied health professionals applied in day-to-day practice
- Communication with the participant's wider support network where relevant
FAQs
Questions People Ask Before They Enquire
Let's Talk About What Good Support Looks Like for You
Tell us what support you are looking for, what matters to you and what you would like help with.